Updated: September 12, 2024

1. Introduction

At ghostworx.ai, we are committed to facilitating ethical and compliant AI-driven communications on behalf of our customers. Our platform enables AI agents to send text messages that transparently identify themselves as artificial intelligence and disclose the human representative they are contacting on behalf of. We explicitly prohibit our AI agents from making direct outgoing phone calls, thereby eliminating the risks associated with indistinguishable AI voice communications and potential telemarketing abuses. This strategic approach not only enhances cost-effectiveness and efficiency but also ensures adherence to legal and regulatory standards, including those set forth by our communication technology providers - such as Twilio's - messaging policies. By focusing exclusively on text-based interactions—excluding large-scale marketing campaigns— and text-first voice-communications, we provide a robust solution that meets the communication needs of our customers while upholding the highest standards of compliance and integrity. We don’t want to freak people out.

2. Responsibility for Compliance

2.1 Customer Obligations

Our customers are responsible for obtaining all necessary consents from their clients prior to initiating any communications through our platform. This includes full compliance with the Telephone Consumer Protection Act (TCPA), the Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act, and any other relevant federal or state regulations.

2.2 Platform Commitment

While the primary responsibility for compliance rests with our customers, ghostworx.ai is dedicated to promoting lawful communication practices. We will take all reasonable measures to prevent misuse of our services, including monitoring for compliance and enforcing this policy as necessary.

3. Consent Requirement

3.1 Explicit Consent Required

Customers must obtain explicit, verifiable consent from their clients before sending any text messages using our AI agents. Consent must be informed, freely given, and documented in a manner that can be audited if required.

3.2 Prohibited Activities

Sending unsolicited messages without prior consent is strictly prohibited. Activities such as spamming, phishing, or any form of harassment may result in immediate suspension or termination of services and potential legal action.

4. Opt-Out Mechanism

4.1 Easy Opt-Out

All messages sent through our platform must include clear and conspicuous instructions on how recipients can opt out of future communications. For example, recipients should be able to reply "STOP" to unsubscribe from further messages.

4.2 Timely Compliance

Upon receipt of an opt-out request, customers must ensure that the recipient's preferences are honored promptly, and no further messages are sent unless the recipient provides new explicit consent to opt back in.

5. Compliance with Twilio's Policies

5.1 Adherence to Guidelines

We require all users of our platform to comply with Twilio's Messaging Policy, which includes strict guidelines on consent, content, and acceptable use. This encompasses adhering to carrier-specific requirements and industry best practices.

5.2 Monitoring and Enforcement

ghostworx.ai reserves the right to monitor messaging activities conducted through our platform. We may take appropriate action to enforce compliance with this policy and Twilio's policies, including suspension or termination of services if violations are detected.

6. Data Protection and Privacy

6.1 Secure Data Handling

We are committed to protecting personal information and comply with all relevant data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable. All personal data is stored securely and accessed only by authorized personnel.

6.2 Limited Use of Data

Personal information collected is used solely for facilitating authorized communications on behalf of our customers. We do not sell, rent, or share personal data with unauthorized third parties.

7. Customer Agreements

7.1 Terms of Service

Our customers must agree to our Terms of Service and Privacy Policy, which include obligations to comply with all applicable laws, regulations, and this Communication Compliance Policy.

7.2 Indemnification

Customers agree to indemnify and hold ghostworx.ai harmless from any claims, losses, or damages arising out of or related to their failure to comply with legal requirements or this policy.

8. Updates to This Policy

We may update this Communication Compliance Policy periodically to reflect changes in laws, regulations, or our services. Any changes will be effective immediately upon posting the revised policy on our website. Customers are encouraged to review this policy regularly to stay informed about our practices.

9. Contact Information

For any questions or concerns regarding this policy, please contact us:

• Email: blake@ghostworx.ai

• Address: Outland's Drive, Virginia Beach, VA 23454, USA